Frequently Asked Questions

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My redemption code is saying code not found. What do I do? (Karaoke Custom Card)


The most likely reason is that you have transposed a couple of the digits. Please be sure you are entering your code correctly. A common mistake is entering a ZERO in place of an "O", and vice versa. Try replacing the ZERO with an "O" and vice versa to see if that is the problem. Please be 100% sure you are entering your code correctly. If your code is still not working, you may contact us and we will assist you.

Also, if you are trying to use a code from another website (such as the Karaoke Kash promotion from Karaoke Warehouse), it will not work on this website.

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